Product Features

Be the champion of customer service with Zendesk! Trust one of Gartner’s leading platforms for help desk management solutions. With Zendesk at the center of your service and support strategy, you can meet your customer needs, set your team up for success, and keep your business in sync. 

Zendesk is where good conversations become great experiences. With their powerful, integrated platform, you can build connected communication across any channel, from text to email to live chat. Over 200,000 customers rely on Zendesk to provide support and gain insight into their sales pipeline without the complexity of traditional CRM tools. Features include:

• Easy to implement and use: In minutes, you can set up the right kind of customer service solution for your customers and prospects, and scale resources as your business grows.
• Messaging, live chat, email, social, and voice support: Interact across a variety of channels and make communication as convenient as possible for your customers. 
• Help center: With Zendesk, you can build an integrated help center and community forum, allowing customers to resolve issues at their own pace while reducing resolution times for agents. 
• AI-powered bots: Personalize the experience for each customer, even as you scale! Zendesk offers automation and AI-powered bots to get the right insight and context from customers – so they never have to repeat themselves. 
• Agent workspace and collaboration tools: Unify your team and make it easier for your agents to track, prioritize, and respond to customers with personalized support. Use Zendesk’s collaboration tools to connect efficiently with external partners. You can also leverage built-in routing to reduce data entry and escalate problems to the right team member. 
• Knowledge management: Provide self-service, integrated knowledge, and content across agents.
• Marketplace integrations and API: With Zendesk’s powerful integration options, you can connect all relevant data, including code and no-code functionality. You can also integrate with Zendesk Sunshine, a flexible CRM for connecting your customer data, powered by AWS.
• Zendesk Apps framework: Build apps to meet your customer service, support, or sales needs. 
• Analytics and reporting: Zendesk lets you analyze, monitor, and take action on what your customers need across service, sales, and third-party systems.