Intercom

Product Features

Intercom is conversational support, engagement, and marketing in a single platform. Trusted by over 30,000 businesses, Intercom combines best-in-class business messaging with rich, data-driven tools for enhancing customer relationships.

With Intercom, you can see who is using your product or website at any time and personally communicate through targeted content and personalized, behavior-driven messages. Connect with live humans, provide self-serve experiences, and deliver proactive messages that enhance your customer experience throughout their journey.

From live chat to intelligent bots, Intercom enhances your customer relationships. Features include:

• Real-time chat: Connect with a customer at the moment they’re ready to engage or buy through live chat sessions. Provide instant support, convert interest into purchase, and grow your pipeline. 
• Follow-up messaging: Set clear expectations with customers based on your team’s bandwidth and collect information to follow up later, including email. 
• Chatbots: Design powerful bots without code and provide users with self-service access to FAQs, documentation, resources, and more. Speed up customer resolutions, use advanced targeting and enrichment, and proactively engage every qualified lead. 
• 250+ integrations: Connect with hundreds of apps, from Strip to Hubspot to Salesforce – or build your own custom solution. Use Intercom’s APIs to create custom integrations with own product, tech stack, or other tools. 
• Customer Data Platform (CDP): Unite your customer data from across your entire tech stack, so your team can access a customer’s details and history. Provide personal touches at scale and target specific segments using behavioral, conversation, and custom data. 
• Collaborative inbox: Intercom provides your team with an easy, unified messaging system so they can offer more customers fast, personalized attention. 
• Automated workflows: With Intercom, you can automate processes such as routing, assignment, and SLAs, removing manual work from your team.
• Customer journey tools: With Intercom’s visual campaign builder, Series, you can send personal messages that drive action across multiple channels, including in-product messaging, email, product tours, and more. 
• Reporting and analytics: Generate out-of-the-box reports or customize your own to measure what matters. Get deep insights around message performance, responsiveness, customer satisfaction, and so much more.