Case Studies

Fort Hill Natural Gas Authority

Serving Families Through Helpful Digital Strategies

Fort Hill Natural Gas Authority

Challenge

Tens of thousands of people in the Easley, South Carolina community rely on just a handful of utilities companies to power their lives. One of those critical groups is Fort Hill Natural Gas Authority (FHNGA), a company founded in 1952 that provides dependable natural gas services to residences, commercial businesses, and organizations in a variety of industries. FHNGA needed a website as reliable as its services. They wanted a one-stop location for its variety of resources - from energy-saving strategies to bill pay to critical public safety information. In short, Fort Hill Natural Gas Authority wanted to reinvent the way its community and customers understood city services. A new FHNGA website would also have to handle a large and diverse user base, and thus needed to be up to par with the latest Web Accessibility Compliance Guidelines (WACG 2.0). Most importantly, FHNGA needed a secure customer portal to facilitate bill pay and accounts management without the fear of compromised information. They wanted to leave a positive impression on users and minimize the occasional frustration associated with utilizes companies. 

Solution

Fort Hill Natural Gas Authority needed a partner who understood the importance of safety, security, and doing whatever it takes to keep the power going. The legacy business wanted create an easily accessible website that streamlined how customers searched for and accessed the critical information they needed. To meet these challenges, FHNGA turned to Solodev to bring a comprehensive approach from design to development. 

A fast, secure, scalable and reliable infrastructure was the first essential piece to Fort Hill’s success in the development and launch of their new website. The Solodev CMS web experience platform gave the website a streamlined interface that can reduce the clutter associated with traditional websites and improve speed. Solodev also built FHNGA to dynamically respond to different devices, from smartphone and tablet to desktop.


Additionally, the website needed to replicate Fort Hill’s customer-first mentality, and so the company’s online elements received a major design overhaul to optimize user experience (UX) and keep its customers at the center of what it does. Solodev worked with FHNGA to streamline common actions done on their website. The two groups partnered together to develop a unique ‘Contact Us’ form. The new module allowed for a simpler, easier alternative to the organization’s outdated login experience. They also implemented a secure and streamlined login process for customers, and supported account information through a multi-layered customer page. FHNGA’s Customer Support page also represents the UX priority, with straightforward icons leading to 

In order to further ensure that every user experienced the website as it was intended, Solodev followed ADA compliance standards. It also made it easy for FHNGA’s content to meet national ADA and WCAG 2.0 guidelines, giving the utilities company a better wait to uphold ADA compliance with each content change or adjustment. 

To optimize their hosting capabilities, FHNGA harnessed the power of the AWS Cloud by leveraging Solodev’s status as an Amazon Web Services Partner. This exposed FHNGA’s website to a breadth of opportunities available through cloud hosting. Solodev utilized AWS CloudFront, an extremely powerful CDN that drastically increased the delivery speed of FHNGA’s website. Additionally, Solodev utilized Amazon RDS to set up, operate, and scale relational databases (MySQL) for Fort Hill in the cloud in conjunction with AWS CloudFront. The utilities company also tapped into the AWS Elastic Compute Cloud (EC2) to have the ability to quickly auto-scale capacity to serve instances of sudden heavy loads without worrying about a crash. FHNGA can rest easy in best-of-breed security provided by AWS services by the increased privacy and control network access with network firewalls built into Amazon. 

Result

The Fort Hill Natural Gas Authority website serves multiple markets in both the residential and business sectors with ease and a peace of mind they didn’t have before. Thanks to the security found within the AWS services, customers can safely pay bills online. The website has become an extension of Fort Hill Natural Gas Authority’s goal to provide dependable natural gas services to the community of upstate South Carolina by offering an equally reliable online resource. Additionally, FHNGA and Solodev has proven a dependable partnership; the utilities company has worked with Solodev for over a decade. Throughout that decade, Solodev and FHNGA committed to continually innovating improvements to the website. 

About Solodev

Solodev is a premier Web Experience Company and the world’s first web enterprise Web Content Management System (WCMS) built for the AWS Cloud. The AWS Cloud remains the most secure, redundant and extensible infrastructure on the planet. With Solodev, organizations of all sizes can build amazing websites, custom applications and engaging digital strategies that transform the customer experience. Leading brands like the Florida Department of Education and OneBlood rely on the Solodev Web Experience Platform to create without compromise and build unique digital experiences across any device with unparalleled control and 24/7/365 U.S.- based support. Solodev’s SaaS solution is available for purchase in the AWS Marketplace or at solodev.com.

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