Scale your customer service in minutes and reduce operational costs with Amazon Connect – an easy-to-use omnichannel cloud service that helps companies rapidly deploy a custom contact center on AWS.
Set up a contact center in minutes that can scale to support millions of customers with Amazon Connect. Designed from the ground up to be omnichannel, Amazon Connect provides a seamless experience across voice and chat for your customers and agents. This includes one set of tools for skills-based routing, powerful real-time and historical analytics, and easy-to-use intuitive management tools – all with pay-as-you-go pricing, which means Amazon Connect simplifies contact center operations, improves agent efficiency, and lowers costs.
Amazon Connect is an easy-to-use omnichannel cloud service that helps companies rapidly deploy a custom contact center on AWS.
AWS offers a wide range of documentation and resources on all products and services – including Amazon Connect – via the AWS Knowledge Center.
Looking to deploy your own cloud-based contact center? Need help with getting Amazon Connect off the ground? Contact us and speak with a member of our AWS professional services team.